Customer portal
Customers explore services and available times, then manage their appointments and payments.
A2 / Salons and beauty services
Salon booking, operations and customer relationships
We coordinate appointments, specialist availability, rooms or chairs, consumables and payments. Your website and customer follow-up connect to the same workflow, from booking through the next visit.
Hair salons, beauty studios, multi-service businesses and groups with several branches or independent specialists.
The modules describe configurable development and integration scope. The final selection, connections to existing tools and delivery stages are defined for each project.
Apps and user roles
Reception and scheduling
Reception coordinates enquiries, bookings, walk-ins and schedule changes.
Specialist workspace
Specialists see their schedule, booked services and authorised customer information.
Stock and retail staff
Staff record consumables, retail products and purchasing requests.
Marketing and customer care
Authorised staff manage appointment follow-up, feedback and relevant campaigns.
Management and finance
Managers review service capacity and activity while finance handles receipts and specialist shares.
Modules and capabilities
Service discovery and online booking
Each service has a clear description, duration and booking terms.
- Service pages, specialist profiles and portfolios approved for publication
- Service, specialist and time selection based on actual schedule capacity
- Consultation requests for services requiring review before booking
Salon calendars and resources
Calendars coordinate specialist, chair and room availability for multi-stage appointments.
- Service duration, preparation time and gaps between appointments
- Multi-service bookings, waitlists and rescheduling
- Walk-in registration and resource conflict checks
Check-in and service delivery
The team can follow each visit from arrival to service completion.
- Booking confirmation, reminders and attendance or no-show records
- Waiting, started, paused and completed service states
- Service or charge changes with a recorded reason and required approval
Customer records and preferences
Information needed for service delivery is held with consent and appropriate access.
- Service history, preferences and authorised specialist notes
- Before-and-after files with customer consent and separate publication permissions
- Required service forms and defined retention or deletion policies
Billing and payments
Services, retail products and payments appear in a reviewable visit bill.
- Deposits, appointment settlement and online or in-person payments
- Service bundles, gift cards and credit with defined usage rules
- Authorised discounts, cancellations and refunds under salon policy
Specialists and compensation
Service-share calculations reflect each specialist’s working agreement.
- Shifts, leave, permitted services and specialist capacity
- Fixed or percentage shares based on the agreement and service type
- Reviewable calculation records and approved settlements
Consumables and product sales
Service consumption and product sales connect to stock movements.
- Item records, purchasing, receipts and stock counts
- Service-related consumption, waste and stock corrections
- Minimum stock levels and batch or expiry data where relevant
Retention and marketing
Follow-up uses the customer’s service history and contact preferences.
- Booking sources such as website, referrals, social media or campaigns
- Next-visit reminders and relevant service offers
- Feedback requests, complaint follow-up and campaign outcome reporting
Branch management and reporting
Managers review activity by service, specialist and available capacity.
- Bookings, cancellations, repeat visits and capacity utilisation
- Service and product sales, receipts and outstanding amounts
- Branch access, data exports and records of important changes
The daily workflow
The customer finds a service and books or requests a consultation.
Specialist availability and required resources are checked before confirmation.
Reception records arrival and the specialist delivers the service.
The bill, consumable usage and service shares are recorded.
Feedback and the appropriate next follow-up are recorded.
Project scope and deliverables
The modules describe configurable development and integration scope. The final selection, connections to existing tools and delivery stages are defined for each project.
- A branded website for services, portfolios and bookings
- Customer, reception, specialist and management interfaces
- Billing, inventory and specialist-compensation reports
- Booking-rule setup and workflow training for the team
Connections to other tools
- Payment gateways, SMS and required calendar services
- Accounting and retail systems with usable interfaces
- Website forms and campaign analytics with required permissions
Starting the project
- Which services have several stages, and what resources do they need?
- How are specialist agreements and settlements structured?
- What rules apply to deposits, cancellations and no-shows?
- Which records and images are held with customer consent?