Member app or portal
Members can view memberships, session credits, bookings, training plans, café orders and payment history.
A2 / Fitness clubs
Custom software for club operations and member services
We connect memberships, class bookings, coaching, massage appointments and café orders around the way your club operates. Members, reception staff, coaches and managers get interfaces built for their daily work.
Single-site and multi-site gyms, fitness studios and sports centres with additional member services.
The modules describe configurable development and integration scope. The final selection, connections to existing tools and delivery stages are defined for each project.
Apps and user roles
Reception and sales
Reception handles registrations, renewals, payments, bookings and enquiries in one workspace.
Coach app
Coaches manage their schedule, assigned members, training plans and session notes.
Massage therapist app
Therapists see availability, confirmed appointments and the records they are authorised to access.
Club café app
Café staff manage member orders, preparation queues, handover and item availability.
Access and equipment staff
Assigned staff can check access eligibility, locker status and equipment requests.
Management and finance
Managers review branches, services and team activity; finance reviews receipts, outstanding balances and settlements.
Modules and capabilities
Memberships and service packages
Membership types and usage rules follow your club’s commercial model.
- Time-based, session-based, private and group packages with defined entitlements
- Renewal, freezing, transfer and cancellation according to club policy
- Member profiles, required documents and membership change history
Access, attendance and lockers
Access eligibility comes from membership status and branch rules.
- Check-in and check-out with an understandable eligibility decision
- Integration with gates, cards, QR codes or existing devices after compatibility review
- Locker assignment, handover records and equipment status
Class and resource booking
Classes, coaches, rooms and capacity are scheduled together.
- Class calendars, capacity, waitlists and replacement sessions
- Conflict checks across coaches, rooms and member bookings
- Cancellation, lateness and no-show rules with relevant notifications
Coaching and training plans
Coaches follow plans and sessions for the members assigned to them.
- Training plans, exercise instructions and club-owned learning materials
- Session completion, coaching notes and scheduled plan reviews
- Selected progress records with member consent and restricted access
Massage appointments and therapist app
Bookings coordinate therapist availability, treatment rooms and service duration.
- Service lists, appointment duration and available time slots
- Booking, reminders, check-in and service completion
- Authorised notes, consent records and service shares based on agreed terms
Club café ordering and staff app
Member orders can be followed from placement through preparation to handover.
- Daily menus, order options and item availability
- Orders from the member portal or till with a preparation queue
- Separate payment or authorised member-account charging with handover receipts
Retail sales and inventory
Supplement, apparel and café sales connect to stock records and movements.
- Purchasing, goods receipt, branch transfers and stock counts
- Batch and expiry tracking for applicable items
- Low-stock alerts and café consumption or waste records
Payments and service settlement
Receipts and service shares are recorded with a traceable explanation.
- Online and in-person payments, instalments and outstanding balances
- Optional member credit with defined usage and reversal rules
- Coach and therapist shares with approved settlement reports
Member acquisition and renewal
The website, campaigns and sales follow-up connect to each prospect’s record.
- Service pages and enquiry forms for introductory sessions or consultations
- Lead source, follow-up ownership and contact outcomes
- Renewal reminders, relevant offers and reactivation campaigns with messaging preferences
Team shifts and club services
Staff tasks and operational requests have clear owners.
- Role-specific shifts and access for reception, coaches, therapists and café staff
- Maintenance, cleaning and member-service requests with progress tracking
- Approval rules for discounts, membership changes and payment corrections
Management and branch reporting
Reports connect memberships, attendance, sales and service capacity.
- Active members, upcoming renewals and recorded reasons for leaving
- Class, coach and massage-room utilisation alongside café sales
- Branch and service comparisons using consistent metric definitions
The daily workflow
An enquiry starts on the website or at reception.
The selected package is activated with clear membership terms.
The member books a class, coach or massage appointment and can place café orders.
Staff record attendance, service delivery and payments.
Managers review operations while renewals enter the follow-up workflow.
Project scope and deliverables
The modules describe configurable development and integration scope. The final selection, connections to existing tools and delivery stages are defined for each project.
- A branded website for club information and member enquiries
- Member portal and interfaces for reception, coaches, therapists and café staff
- Management workspace, access roles, reporting and data exports
- Phased rollout, agreed data migration and role-based training
Connections to other tools
- The club’s selected payment gateway and SMS service
- Compatible gates, readers and hardware after technical review
- Accounting, the existing website and analytics tools with usable interfaces
Starting the project
- Are memberships time-based or session-based, and which services do they cover?
- How many branches, coaches, therapists and café stations need to work together?
- Which devices, records and software systems are already in use?
- What are the rules for cancellations, instalments, service shares and record access?