Customer website and portal
Customers choose menu items, drink options and order times, then follow their orders.
A2 / Cafés
Ordering, bar workflows and daily café operations
We connect customised drink orders to the bar queue, handover, stock and customer follow-up. Counter, table and takeaway orders use a coordinated menu and clearly assigned responsibilities.
Independent cafés, multi-site coffee shops, café-bakeries and takeaway drink businesses.
The modules describe configurable development and integration scope. The final selection, connections to existing tools and delivery stages are defined for each project.
Apps and user roles
Till and service staff
Staff record counter or table orders, item options and payments.
Barista workspace
Baristas see the order queue, drink details and preparation priorities.
Kitchen or bakery station
Food and bakery items reach the relevant station and are coordinated with drinks.
Handover and floor staff
Prepared orders are handed over using a clear order number or table reference.
Management and purchasing
Managers review menus, shifts, stock, sales and purchasing requirements.
Modules and capabilities
Café menu and item options
Drink details are captured clearly when the order is placed.
- Size, milk choice, shots, add-ons and allowed drink options
- Seasonal menus, daily specials and item availability
- Ingredients and allergen information approved by the café
Counter, table and website orders
Ordering channels feed a shared operational queue.
- Till, table QR, takeaway and scheduled collection orders
- Order numbers, table references or permitted collection names
- Order-intake capacity and payment-state checks
Bar queue and preparation
Baristas and food stations see the details relevant to their work.
- Full drink specifications and recorded customer requests
- Optional routing to hot drinks, cold drinks and food stations
- Started, ready, held and handed-over order states
Seating, reservations and events
Seating and reservations are configured for the café’s service model.
- Table plans and the link between orders and seating
- Optional group reservations, event capacity and attendance terms
- Table moves and order changes within authorised limits
Till operations and shift closing
Payments and bill changes remain reviewable.
- Online or in-person payments, split bills and allowed payment methods
- Gift cards, customer credit and discounts with defined rules
- Shift closing, reconciliation and correction or refund records
Ingredients and recipes
Ingredient usage follows the configured drink and food recipes.
- Ingredients, units and consumption quantities for order options
- Goods receipts, stock, expiry dates and branch transfers
- Waste, internal consumption and low-stock alerts
Coffee beans, equipment and retail products
Retail sales sit alongside café service with a clear stock workflow.
- Bean listings, pack sizes, grind options and related products
- Counter or online orders and preparation for collection
- Separate retail stock and sales reporting by product group
Regular customers and marketing
Customer follow-up uses order history and contact preferences.
- Order-source recording and optional loyalty enrolment
- Points or rewards with clear earning, redemption and expiry rules
- Offer pages, event updates and measurement of relevant campaigns
Teams, branches and daily reporting
Reports support the café manager’s daily operating decisions.
- Shift and access controls for till staff, baristas and managers
- Item sales, peak periods and recorded preparation times
- Consumption, waste, stock and consistent branch comparisons
The daily workflow
The customer selects a drink and its options.
The order is recorded with a number or table and a clear payment state.
The barista and relevant stations prepare their items.
The complete order is handed over and recorded.
Sales, ingredient usage and permitted customer follow-up records are saved.
Project scope and deliverables
The modules describe configurable development and integration scope. The final selection, connections to existing tools and delivery stages are defined for each project.
- Café website, digital menu and takeaway or table ordering
- Till, bar, food-station and handover interfaces
- Menu, stock, customer and branch-report management
- Drink-option setup, ordering rules and staff training
Connections to other tools
- Payment gateways, SMS and compatible printers or tills
- Accounting, online retail and selected delivery services
- Website and campaign analytics with authorised access
Starting the project
- Is the main service counter-based, table service or takeaway?
- Which drink options need to be recorded and priced?
- How many preparation stations and branches need coordination?
- Are recipes and current stock recorded, and which tools hold them?